Help & Support

How can we help?

Our team is here to help you with any questions about your Regini account. Reach us directly or find an answer in the FAQ below.

Email support

Send us an email and we'll get back to you as soon as possible, usually within one business day.

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WhatsApp

Chat with us on WhatsApp for quick answers. Save our number and send a message any time.

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Response times
Mon – Fri, 8am – 6pm

We aim to respond to all enquiries within one business day. For urgent issues, WhatsApp is the fastest way to reach us.

Common questions

Frequently Asked Questions

What is Regini?
Regini is a Kenya-based platform that makes digital dollars (USDC) accessible to everyone. Convert KES to USDC via M-Pesa from as little as 350 KES and earn variable yield on eligible balances.
What do I need to create an account?
You need a Kenyan phone number, a national ID or passport for identity verification, and an M-Pesa account for deposits and withdrawals. Sign-up takes about five minutes.
How do I add or withdraw money?
Fund your account from M-Pesa, your KES converts to USDC right away. Withdraw back to M-Pesa whenever you like; withdrawals are instant too.
How do I earn yield on my balance?
When you save with Regini, your digital dollars generate yield through our treasury and yield-generation partners. Any yield earned is added to your account balance daily. Yield rates are variable and not guaranteed. The current yield is around 5% per year, with no minimum balance required.
What are the fees?
Opening and maintaining a Regini account is free. Regini charges a 10% performance fee on earnings, which is automatically deducted, the returns shown in the app are already net of fees. Any deposit or withdrawal fee will always be shown before you confirm a transaction.
Is my money safe?
Your funds are held as USDC, a regulated digital currency backed 1:1 by U.S. dollar reserves and short-term U.S. government securities. We use secure technology and regulated service providers to safeguard customer assets. However, Regini is not a bank and your funds are not covered by a government deposit guarantee. Please read our General Risk Warning before depositing.
How long do withdrawals take?
Withdrawals to M-Pesa are processed instantly in most cases. If your withdrawal is taking longer than expected, please contact our support team.
I forgot my PIN / can't log in, what do I do?
Use the "Forgot PIN" option on the login screen to reset your PIN via your registered phone number. If you're still unable to access your account, contact us on WhatsApp or email and we'll help you recover it.
How do I close my account?
To close your account, first withdraw any remaining balance to M-Pesa, then contact us at support@regini.finance. We'll process your request and confirm once your account has been closed.
What are digital dollars (USDC)?
Digital dollars are electronic versions of the U.S. dollar. Regini uses USDC, issued by Circle, a regulated U.S. financial company, and backed 1:1 by U.S. dollar reserves and short-term U.S. government securities.

Still need help?

Can't find the answer you're looking for? Our support team is happy to help.