How can we help?
Our team is here to help you with any questions about your Regini account. Reach us directly or find an answer in the FAQ below.
Send us an email and we'll get back to you as soon as possible, usually within one business day.
Send an emailChat with us on WhatsApp for quick answers. Save our number and send a message any time.
Open WhatsAppWe aim to respond to all enquiries within one business day. For urgent issues, WhatsApp is the fastest way to reach us.
Reach us in seconds
The fastest way to get help is via WhatsApp. Here's how:
- 1Save our number
Add +254 704 133 503 to your contacts as "Regini Support".
- 2Send us a message
Open WhatsApp, find "Regini Support", and describe your question or issue.
- 3Include helpful details
Share your registered phone number and a brief description of the issue so we can help you faster.
Typical response time
We usually reply within a few hours during business hours (Mon–Fri, 8am–6pm EAT).
Weekend messages
We check messages on weekends too, responses may be slower but we won't leave you hanging.
Never share your PIN
Regini staff will never ask for your account PIN or password. Keep these details private at all times.
Frequently Asked Questions
What is Regini?
What do I need to create an account?
How do I add or withdraw money?
How do I earn yield on my balance?
What are the fees?
Is my money safe?
How long do withdrawals take?
I forgot my PIN / can't log in, what do I do?
How do I close my account?
What are digital dollars (USDC)?
Policies & Agreements
Read our legal documents to understand how we handle your data and govern your use of Regini.
Terms of Use
The terms and conditions governing your use of the Regini platform and services.
Read termsPrivacy Policy
How we collect, use, and protect your personal information in accordance with Kenyan data protection law.
Read privacy policyGeneral Risk Warning
Important information about the risks associated with digital asset services and holding USDC.
Read risk warningStill need help?
Can't find the answer you're looking for? Our support team is happy to help.